Shipping and Delivery

We prepare and dispatch each order with care. The total time before you receive an order includes both order preparation and courier delivery.

All Displayed Products

The expected processing time for an in-stock item is shown on the product page or during checkout where available. Processing time starts after payment has been confirmed and does not include courier delivery time.

Custom-made and made-to-order suits

Dress making normally takes about two to three weeks. This is the production period before dispatch, not the courier delivery time. Intricate work, measurement queries, public holidays or unusually busy periods may affect the estimate. If we need clarification about your measurements or selected options, production may pause until we receive your reply.

Delivery and tracking

When tracking is available, the tracking details will be sent after dispatch. Delivery dates supplied by a courier are estimates. Weather, customs checks, remote-area service and other events outside our reasonable control can cause delays.

Delivery address

The customer is responsible for providing a complete and accurate delivery address, telephone number and email address. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has entered production or has been dispatched.

International duties and taxes

International orders may be subject to customs duty, import tax or handling charges set by the destination country and the courier. Unless checkout clearly states that these charges have been collected, they are the customer's responsibility. Refusing a shipment because of unpaid duties may result in return costs and non-recoverable charges being deducted from any refund permitted under our Return and Refund Policy.

Delayed, lost or damaged parcels

If tracking stops updating, the parcel arrives damaged, or the parcel is marked delivered but cannot be found, contact us promptly. Keep the outer packaging and courier label until the matter is resolved. We may need photographs or a signed declaration to raise a claim with the courier.