Return Policy

You may request a return for an eligible standard-size item within seven calendar days of the date it is delivered. Contact us before sending anything back so that we can confirm eligibility and provide return instructions.

Return conditions

To qualify for a return, the item must be unused, unworn apart from a careful fitting, unwashed, unaltered and free from marks, makeup, perfume or other signs of use. All original tags and packaging must be included. We may refuse a return that does not meet these conditions.

Items that cannot be returned for change of mind

·   Custom-made, made-to-measure, altered or personalised suits

·   Items returned after the seven-day return period

·   Items that have been worn, washed, altered, damaged after delivery or returned without their original tags

A custom-made item remains covered if it is faulty, damaged on arrival or materially different from the confirmed order. A minor variation in handwork, material placements or colour appearance is not normally considered a defect when it is consistent with the product description and the nature of handmade work.

Damaged, faulty or incorrect items

Inspect your order soon after delivery. If an item is damaged, faulty or incorrect, contact us within the seven-day period and send clear photographs. If the problem is confirmed, we will arrange an appropriate remedy, which may include repair, replacement or refund, and we will cover reasonable return delivery costs where required.

Return shipping

For an eligible change-of-mind return, the customer is responsible for the return shipping cost and for using a secure, trackable service. Original delivery charges are not refundable unless the item was faulty, damaged or incorrectly supplied, or the law requires otherwise.

Inspection and refunds

A refund is approved only after the returned item has been received and inspected. An approved refund will be sent to the original payment method. Banks and payment providers may need additional time to show the credit in your account. Customs duties, import taxes and courier handling fees paid to third parties are not refundable by Mahveen Studio unless required by law.