Privacy Policy

This Privacy Policy explains how Mahveen Studio collects, uses and shares personal information when you visit our website, create an account, contact us or place an order. Shopify hosts our online store and processes information needed to provide the ecommerce service.

Information we collect

Depending on how you use the store, we may collect:

·   Contact information, such as your name, email address, telephone number, billing address and delivery address

·   Order and transaction information, including the products, size options, measurements, delivery method, payment status, returns and customer-service history

·   Account information, saved preferences and information you choose to store in your customer account

·   Device and usage information, such as IP address, browser type, device identifiers, cookie data, pages viewed and interactions with the store

·   Information you send through forms, email, customer support or social media

Payment card details are generally handled by the payment provider used at checkout. We may receive limited payment information, such as payment status, card type or the last digits needed to identify a transaction, rather than full card details.

How we use information

We use personal information to:

·   Process payments, prepare orders and arrange delivery

·   Produce custom-made clothing using the measurements and options supplied

·   Manage accounts, returns, refunds, exchanges and customer enquiries

·   Prevent fraud, protect the store and enforce our terms

·   Maintain and improve the website, products and customer experience

·   Send marketing messages where you have agreed to receive them or where the law otherwise permits, with an option to unsubscribe

·   Meet accounting, tax, legal and regulatory obligations

How we share information

We share information only where it is reasonably needed to operate the store, complete an order, protect our rights or comply with the law. Recipients may include Shopify, payment providers, couriers, technology and security providers, analytics or advertising services, professional advisers, and public authorities where legally required. We may also transfer information as part of a genuine business sale, restructuring or similar transaction, subject to appropriate safeguards.

Cookies and similar technologies

The website may use cookies and similar technologies for essential store functions, security, preferences, performance, analytics and advertising. Available choices depend on your location and our active store settings. Where required, you can manage non-essential cookies through the cookie banner or privacy controls shown on the website. Browser settings can also block or delete cookies, although some store features may then work differently.

International processing

Shopify and other service providers may process personal information in countries other than the country where you live. Where required, we and our service providers use recognised legal safeguards for international transfers.

Data retention

We keep personal information for as long as reasonably needed to provide the store, complete orders, maintain business and tax records, resolve disputes, prevent fraud and meet legal obligations. The exact period depends on the type of information and why it is held.

Your privacy choices and rights

Depending on your location, you may have the right to ask for access to personal information, request correction or deletion, receive a copy, object to or restrict certain processing, withdraw consent, or appeal a decision. You may also unsubscribe from marketing emails using the link in the message. These rights can be limited by law, including where we must retain information for an order, legal claim or statutory record.

To make a privacy request, contact us through the Contact Us page and clearly describe the request. We may need to verify your identity before acting on it.

Children's privacy

The store is not intended for children who are not legally able to make an online purchase. We do not knowingly collect personal information from a child in breach of applicable law. A parent or guardian who believes a child has supplied information improperly should contact us.

Security

We use reasonable administrative and technical measures to protect personal information. No online system or method of transmission is completely secure, so we cannot guarantee absolute security.

Changes to this policy

We may update this policy when our practices, service providers or legal obligations change. The current version and effective date will be published on this page.